Privacy Policy

Privacy Statement

CancerGuru.com values your confidence and recognizes the significance of safeguarding your privacy.

We aim to ensure clarity regarding how your personal information is gathered and utilized by CancerGuru.com.

This privacy statement (“Privacy Statement”) outlines the types of information we collect about you, including the timing and methods of collection; how we employ it; with whom it may be shared; and the options available to you concerning our use of your information.

This Privacy Statement governs all information obtained through your interactions with CancerGuru.com, whether via electronic, written, or verbal communication; data collected through CancerGuru.com mobile applications (“Apps”) or websites (“Sites”), including features such as artificial intelligence tools on our Apps and Sites that link to this Privacy Statement; as well as any additional information about you collected offline or acquired from third parties.

Collectively, these Apps, Sites, and offline or third-party data are referred to as the “Services.”

By engaging with our Services or submitting your information to us, you acknowledge and consent to the practices detailed in this Privacy Statement.

This Privacy Statement explains our privacy practices.

The links in the table of contents below provide direct access to further details on each subject.

What Types of Personal Information We Collect About You

When you interact with CancerGuru.com or utilize our Services, we gather various types of information.

The nature and extent of information collected depend on your engagement with CancerGuru.com.

For example, a patient or caregiver seeking support requires different details compared to someone browsing our website for cancer-related information or making a donation.

The specific information collected may also vary based on the features you use within our Services, including those powered by artificial intelligence technology.

CancerGuru.com collects information that identifies you as an individual or can be linked to you, collectively termed “Personal Information” throughout this Privacy Statement.

These categories encompass contact information, demographic data, health details, financial information, social media data, employment records, and internet activity data, including cookie-related information if you do not opt out (or, where legally required, if you do not opt in).

These categories are detailed further below.

Contact Information and Preferences. We may collect details such as your name, postal address, phone number, email address, and your preferred contact methods with CancerGuru.com.

Third-party services may be used to enhance or verify the accuracy of this information.

For media contacts, we rely on Cision’s services to acquire this data.

Learn more about Cision’s privacy practices and your rights at: https://gdpr.cision.com/gdpr.

Demographic Information. We may gather demographic details, including gender identity, race, ethnicity, marital status, sexual orientation, location, or primary language.

Publicly available data or third-party services may supplement this information to better understand the communities we serve and improve our outreach efforts.

Health Information. We may collect health-related data, such as cancer type, diagnosis date, stage, or treatment status, when you seek information or support from CancerGuru.com.

For event registrations, we may inquire about your cancer connection to tailor activities for survivors or caregivers.

Detailed health data may be requested for research study participation, transmitted electronically per this Privacy Statement’s terms.

Financial Information. For donations or purchases on CancerGuru.com Sites, we collect payment details, such as credit card numbers, to process transactions.

If you request employer-matched donations, we may collect your employer’s name.

Third-party payment processors may handle these transactions, and we retain card details only as needed for processing.

Social Media Information. We may collect social media handles or expressed opinions if you engage with us on social platforms.

Employment Information. For job applications, volunteer services, health provider tools, or professional activities like roundtables, we may collect details such as your job title or organization.

Internet Activity. We may track web traffic and browsing history linked to your IP address or device type to assess Site engagement, campaign effectiveness, and user interests, as detailed in our Internet Activity section below.

How We Collect Personal Information About You

CancerGuru.com and its service providers may gather Personal Information in various scenarios. Below are examples of circumstances in which we collect information about you:

Requests for Information and Resources. CancerGuru.com’s Cancer Information Hub is available 24/7, 365 days a year, to address your inquiries. When you contact the Hub or a CancerGuru.com office for resources or information, we collect the Personal Information you provide to assist you. We may record calls or retain chat transcripts for training and quality assurance purposes. The details in these transcripts depend on the information you voluntarily share with CancerGuru.com.

Patient Support Services. CancerGuru.com offers numerous free or low-cost programs to support cancer patients and caregivers in managing treatment, recovery, and emotional needs. For instance, we provide transportation and lodging assistance to overcome treatment barriers. If you engage with these services, we may request contact and demographic details, as well as limited health information, such as cancer type or diagnosis date, and information about your referring physician or treatment facility. The specificity of requested information varies by program or service type.

Site and App Use. We may collect Personal Information through your interaction with CancerGuru.com Sites and Apps, including online forums, discussion boards, or chat rooms. Registered users of a Site or App provide login and profile details, and we may collect data on your interests. Note that information posted in public forums becomes publicly accessible and may be viewed or used by others. Exercise caution when sharing Personal Information in these spaces. Users of the CancerGuru.com Care App provide health and demographic data to receive tailored information or services, though sensitive information is not mandatory.

Donations. When you donate to CancerGuru.com, we collect Personal Information, such as your name, address, phone number, or email address, to issue a receipt and express gratitude. We may also collect employer details if your donation involves a matching program or employer-promoted fundraiser. Limited financial information is collected to process donations.

Employment or Volunteer Participation. If you apply for a role or volunteer with CancerGuru.com, we collect relevant information. For job applications, this may include employment history. For peer-to-peer volunteer roles, we may request demographic data or language proficiency. Volunteers for transportation programs, like our Travel Aid initiative, provide driving history, and certain roles may require background checks.

Research Participation. If you explore or join a CancerGuru.com research study, we may collect study-related information, including health data. Such information is stored securely, accessed solely for research purposes, and maintained in a restricted environment.

Event Registration. When you register for a CancerGuru.com event, such as Hope Walk or Strides for Survivors, we may inquire about your connection to cancer, though this information is not mandatory for participation. Such details assist in event planning and enable us to inform you of special activities tailored for caregivers and survivors.

Health Provider, Health Plan, or Other Referral. Your healthcare provider, health plan, or another third-party entity may connect you with CancerGuru.com or, with your permission, share information to facilitate contact if they believe our resources can support your care. Referrals may occur via phone, fax, or other methods. If referred by a third party, we may receive your contact and demographic details, along with limited health information, to provide relevant assistance.

Service Provider. If you collaborate with CancerGuru.com to deliver services, we may collect details such as your name, employer, job title, and business contact information to manage the partnership. For payment purposes, we may also gather bank account details, employer identification number, or Social Security number, as needed.

Third-Party Fundraising Campaigns, Promotions, or Events. We may engage third parties for fundraising campaigns, promotions, or events, including online platforms. In such cases, we may access donor reports containing names, contact information, and donation amounts. We may also receive your Personal Information if you participate in a cause-related marketing campaign or promotion benefiting CancerGuru.com run by a corporate partner.

Social Media Interfaces. If you link your social media account to your CancerGuru.com Site account, certain Personal Information from your social media profile, or that of your contacts, may be shared with us. Additionally, logging into our Site via a social media account, using “like” buttons, or engaging with social media features may allow those platforms to collect your information, governed by their privacy policies.

Artificial Intelligence Features. You may submit Personal Information to features within our Services powered by artificial intelligence technologies, including those from our vendors. The use of your information by these features varies based on their design.

Other Sources. We may obtain your Personal Information from other entities, such as CancerGuru.com affiliates, including our advocacy arm; third-party organizations we partner with to offer support and information to cancer patients and caregivers; or external data sources to enhance the information we collect.

How We May Use Your Personal Information

CancerGuru.com and its service providers may utilize Personal Information for the following purposes:

The collection, use, and disclosure of your Personal Information align with our mission to combat cancer as a significant public health issue. These efforts encompass providing cancer-related information, patient support programs, and services; supporting mission operations such as data analysis, program enhancement, fundraising events, and activities; and developing, training, or supporting artificial intelligence technologies that enable features you engage with.

If you are referred to CancerGuru.com by a healthcare provider, health plan, or third party, we may use and disclose your Personal Information, including electronically, as needed to deliver requested assistance, programs, or services, and for program follow-up and assessment. For instance, if you seek lodging support for treatment, your healthcare provider may share your details with CancerGuru.com to assess eligibility and arrange placement in one of our care facilities.

We employ data to gauge engagement with our Sites and programs. We also conduct data analysis and research to deepen our understanding of cancer, its treatment, and the needs of patients and caregivers. Such analysis enhances patient experiences, mission delivery, and support. We avoid automated decision-making, including profiling, that produces legal effects or significantly impacts you without human oversight. For analytics, we may use anonymized or aggregated data that no longer identifies you specifically.

We may use certain details (e.g., name, address, phone number, email, date of birth, gender, or service dates) to contact you for fundraising purposes to support CancerGuru.com. Such communications include an option to opt out of future solicitations. If you reengage with CancerGuru.com without opting out, we may resubscribe your email to ensure you receive updates. Opting out of fundraising does not affect your access to our services.

We may use Personal Information for additional business needs, including audits, fraud monitoring, data analysis, recordkeeping, developing new services, refining or expanding our programs and Services, analyzing usage trends, evaluating fundraising and mission effectiveness, and advancing our operational goals.

Beyond the uses outlined here, we may use your information as you explicitly permit.

With Whom We May Share Your Personal Information

Except as noted in the Donor Privacy section below, CancerGuru.com does not share or sell the Personal Information of its constituents.

CancerGuru.com may share Personal Information with service providers, program volunteers, and other third parties that support our mission, but only under strict confidentiality obligations.

To advance our mission, your Personal Information may be shared with the following categories: service providers, CancerGuru.com affiliates, mission partners, referring entities, volunteers, individuals in whose name you donated, immediate family members (for memorial donations), or others with your consent or as mandated by law.

Third-Party Service Providers. We may share Personal Information with third parties that perform operational functions on our behalf, including website hosting, IT infrastructure, data analytics, email services, order processing, auditing, or other support activities, as well as those aiding CancerGuru.com in delivering resources and assistance.

CancerGuru.com Affiliates. We may share your information with affiliated entities that align with our mission, such as our advocacy or investment branches.

Use of your information by our advocacy affiliate is governed by its privacy statement, accessible at our affiliate’s website.

Referring Parties. If a healthcare provider or other organization referred you to CancerGuru.com, we may share details about your engagement with our programs or services with the referring entity to coordinate treatment-related support or report program usage.

Mission Partners. We may collaborate with organizations to enhance or deliver CancerGuru.com’s services.

For instance, if you request transportation or lodging support, we may share your Personal Information with partners providing free or discounted services to our constituents.

Volunteers. Limited Personal Information, such as contact details, may be shared with volunteers assisting CancerGuru.com who need the information for their roles.

Volunteers handling such information sign confidentiality agreements prior to access.

Social Media. When you interact with CancerGuru.com on public social media platforms, you may share Personal Information with friends linked to your social media account, other platform users, and your social media provider through your sharing activities.

By linking your CancerGuru.com account to your social media account, you permit us to share information with your social media provider, and you acknowledge that the use of shared information is subject to the provider’s privacy policy.

Be aware that information posted in public forums or social media pages may become publicly accessible and could be read, collected, or used by others.

Exercise caution when deciding to disclose Personal Information in these spaces.

Memorial and Honor Giving. You may choose to commemorate someone affected by cancer by donating in their name.

Upon receiving your gift and your request to notify the honoree or their family, CancerGuru.com will send a card acknowledging your contribution.

The donation amount for memorial or honor gifts remains confidential, but the honoree (or their immediate family for memorial donations) may receive the donor’s name and address, either in the card or upon request by the honoree or family.

Artificial Intelligence Features. If you provide Personal Information to features within our Services powered by artificial intelligence technologies from our vendors, we may share that information with those vendors.

Other Uses or Disclosures of Personal Information. We may use or disclose your Personal Information as deemed necessary or appropriate:

(a) to comply with applicable laws, including those outside your country of residence, to address requests from public or governmental authorities, including those abroad, to cooperate with law enforcement, or for other legal purposes;

(b) to enforce our Terms of Use;

(c) to safeguard the rights, privacy, safety, or property of CancerGuru.com, our affiliates, you, or others;

(d) to coordinate treatment-related services with your provider or health plan, or for permissible public health activities, such as cancer monitoring.

Additionally, CancerGuru.com may use, disclose, or transfer your information to a third party during any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our organization, including in bankruptcy or similar proceedings.

Your Consent. Beyond the disclosures outlined here, we may share your information as you explicitly authorize.

Donor Privacy

CancerGuru.com shares personal information, such as name, contact details, and donation history, within cooperatives operated by third-party vendors [Enter Names] and [Enter Name].

These vendors use the provided information to generate a score or profile, which may be utilized to send solicitations on behalf of other organizations.

These organizations will not have direct or ongoing access to your personal information unless you voluntarily provide it by responding to an appeal.

CancerGuru.com does not share health-related data for these purposes.

Additionally, to enhance donor stewardship, third-party providers, such as Windfall and Merkle, may append publicly available biographical and financial information.

For inquiries about third-party collection of public data, contact [Enter Support Email Id of vendors] or [Enter Support Email Id of vendors].

Sharing does not extend to text messaging. Information provided by individuals to receive text messages is not shared with third parties for marketing purposes.

As a donor, you may opt out of donor list-sharing activities by submitting a Data Request Form through CancerGuru.com.

Mobile Terms

If you provide your phone number and opt in to receiving messages from CancerGuru.com, we may send you text messages (SMS or MMS) about CancerGuru.com programs, events, or donation opportunities. We will contact you via these methods only in compliance with applicable legal standards, and you may opt out of further calls or texts at any time.

There is no charge from CancerGuru.com for receiving text messages. However, message and data rates may apply, which can be confirmed with your mobile service provider. Any charges are billed by or payable to your provider or deducted from your prepaid account.

Information collected through this SMS service may include your mobile phone number, your carrier’s name, and the date, time, and content of your messages. We may use this data to contact you and deliver the services you request. Text alerts may not be delivered if your phone is out of a transmission site’s range or if network capacity is limited. Even in coverage areas, factors like equipment, terrain, buildings, foliage, or weather may disrupt delivery. Wireless carriers do not guarantee message delivery and are not liable for delays or undelivered messages.

CancerGuru.com is not responsible for delays in SMS receipt, as delivery depends on your network operator’s transmission.

Data provided for text message services is not shared with third parties for marketing purposes.

For questions, text HELP to the number from which you received a message.

To stop receiving messages, reply STOP to the number sending the texts.

Internet Activity Information

CancerGuru.com may collect information that does not directly identify you or relate to an identifiable individual, referred to in this Privacy Statement as “Internet Activity Information.”

This includes browser and device details, App usage data, Internet Protocol (IP) addresses, and data gathered through cookies, pixel tags, and similar technologies.

Browser and Device Information. Most browsers or devices automatically collect certain data, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, browser type and version, and the name and version of the Services (e.g., an App) you use.

We utilize this information to ensure our Services operate effectively.

CancerGuru.com App Usage Data. When you download and use CancerGuru.com Apps, we and our service providers may track and collect usage data, including the date and time your device connects to our servers and details about information or files downloaded to the App, based on your device identifier.

Internet Protocol Address. Your IP address, assigned by your Internet Service Provider, may be automatically logged in our server files during Service access, along with visit times and pages viewed.

We use IP addresses to measure usage levels, troubleshoot server issues, and manage the Services.

We may also estimate your approximate location from your IP address.

Web Server Traffic Pattern Information and Browsing History. We gather standard web server traffic patterns and your browsing history.

Data on general traffic, Site usage, browser details, and duration of visits are collected and stored in log files.

Cookies. We employ “cookies,” small files sent to your browser and stored on your computer, to improve your online experience.

Cookies capture details about your Service usage, such as browser type, home domain, referrer URL, how you arrived at the Services, pages visited, time spent on each page, access dates and times, and anonymous traffic data.

To prevent cookie data collection, most browsers allow you to decline cookies automatically or choose to accept or reject specific cookies.

You may reject non-essential cookies via the “Reject Cookies” option in the Site’s banner or select preferences through “Manage Cookies.”

Visit http://www.allaboutcookies.org/manage-cookies/index.html for more information.

Note that rejecting cookies may cause some inconvenience when using the Services.

Our Data Security Protections

CancerGuru.com employs reasonable organizational, technical, and administrative safeguards designed to protect Personal Information within our organization.

We implement industry-standard security measures, such as firewalls, and protocols, like SSL/TLS, to ensure our Sites are resilient against common internet-based threats.

However, no data transmission or storage system can be guaranteed to be completely secure.

If you suspect that your interactions with CancerGuru.com are no longer secure, please promptly contact us as outlined in the “How to Contact Us” section below.

Retention

CancerGuru.com retains Personal Information for as long as needed to achieve the purpose(s) for which it was collected, deliver our services and products, pursue legitimate operational objectives, enforce our agreements, and comply with applicable legal requirements.

Your Privacy Rights and Choices

In certain jurisdictions, including states like Colorado, you have specific rights concerning your Personal Information. This section outlines those rights and explains how to exercise them. Subject to certain limitations, such as legal obligations, you may have the right to access, obtain a copy of, correct, opt out of the sale or sharing, or delete your Personal Information. You may also limit the frequency or methods of certain communications through a Data Request Form. Upon submitting a request, you will receive an email to confirm submission. If submitting on behalf of another individual, please provide sufficient details to verify your authorization to make the request.

To Access/Request a Copy of Your Personal Information. Subject to applicable law, you may be entitled to confirm the categories of Personal Information CancerGuru.com holds about you and/or request access to or a copy of that information. To exercise these rights, please submit a Data Request Form, clearly specifying the Personal Information you wish to review. For security, we may need to verify your identity before processing your request. If the request is on behalf of another person, we may require additional verification, such as written documentation or other proof of authority. We will aim to fulfill your request promptly, in accordance with applicable law.

To Opt Out of Sharing. You have the right to opt out of data sharing. CancerGuru.com shares Personal Information, including name, contact details, and donation history, within cooperatives operated by third-party vendors [Enter Names]. These vendors use the information to create a score or profile, which may be used to send solicitations on behalf of other organizations. These organizations will not have direct or ongoing access to your Personal Information unless you provide it directly by responding to an appeal. Health-related data is not shared for these purposes. To exercise this right, please submit a Data Request Form.

To Request Deletion. You have the right to request the deletion of Personal Information we have collected and retained about you, subject to certain exceptions. Upon receiving and verifying your consumer request, CancerGuru.com will delete your Personal Information from our records and instruct our service providers to do the same, unless an exception applies. Note that limited Personal Information may be retained to document the deletion request. The right to access Personal Information may be restricted by local law. To exercise this right, please submit a Data Request Form.

Right to Appeal. CancerGuru.com strives to honor privacy rights requests in good faith, but there may be instances where we cannot provide access, such as when disclosure would infringe on others’ privacy, compromise legitimate rights, impose disproportionate costs or burdens relative to privacy risks, or involve legally privileged information. If we are unable to fulfill your request, we will provide an explanation for the denial, including guidance on how to appeal and contact information for relevant regulatory authorities based on your state or country of residence. All appeals will be reviewed by our privacy office (Enter Privacy CancerGuru Email Id).

For California Residents. California Civil Code Section 1798.83 allows California residents to request information about our disclosure of Personal Information to third parties for direct marketing purposes in the prior calendar year. Additionally, if you are a California resident under 18 and a registered user of our Services, you may request the removal of content or information you posted on our Sites. To submit such a request, please use a Data Request Form. We will respond in accordance with applicable law. Be aware that your request may not result in complete removal of content, as it may have been reposted by others. Limited Personal Information will be retained to record the deletion request.

Communication Preferences and Restrictions. CancerGuru.com acknowledges your desire to manage or restrict how we contact you and/or share your Personal Information, including for fundraising purposes. Each email marketing communication from CancerGuru.com includes an “Unsubscribe” button at the top or bottom, allowing you to opt out of further email marketing. However, we will continue sending transactional emails related to our relationship or services you have requested. If you reengage with CancerGuru.com without indicating an intent to opt out, we may resubscribe your email to ensure you receive our updates.

CancerGuru.com offers the following communication options:

Do not contact me by postal mail.

Do not contact me by telephone.

Do not contact me by email.

Do not share my contact information with other nonprofit organizations.

Do not contact me with fundraising requests supporting CancerGuru.com.

Do not contact me at all.

You may also be able to adjust the frequency of postal mail. To specify your communication preferences, please complete our Opt Out Form. Upon receiving your opt-out request, we will comply within the timelines required by applicable law. Note that if you opt out of emails but later reengage without opting out, we may resubscribe your email for updates. Important administrative messages, which cannot be opted out of, may still be sent.

Mobile Applications. You can halt data collection by CancerGuru.com mobile applications by uninstalling the app using standard uninstall processes on your mobile device or network. To stop geolocation data collection, adjust your device’s privacy settings.

Notices and Disclosures

Children’s Privacy. CancerGuru.com does not knowingly collect or request information from individuals under 13 years of age without parental consent. If you believe your child has provided Personal Information to CancerGuru.com without your approval and wish to have it restricted or removed, please contact us using the methods outlined in the “How to Contact Us” section below.

Links to Third-Party Websites. Our Services may include links to third-party websites with privacy practices that may differ from those of CancerGuru.com. This Privacy Statement does not cover, and we are not responsible for, the privacy, information, or other practices of third parties, including operators of linked websites or services. Links to other sites do not imply CancerGuru.com’s endorsement of their products, services, or privacy and security practices. Additionally, we are not accountable for the information collection, use, disclosure, or security policies of other entities, such as Facebook, Apple, Google, Microsoft, or other app developers, app providers, social media platforms, operating system providers, wireless service providers, or device manufacturers, including any Personal Information you share with them through our Sites or Social Media Pages.

Lawful Basis for Processing. Certain jurisdictions require us to disclose the legal grounds for collecting, using, disclosing, or processing your Personal Information. Where applicable, CancerGuru.com relies on several lawful bases, including: (a) necessity to provide requested services or information; (b) compliance with legal obligations; (c) your consent; and (d) our legitimate interests, provided they do not override your fundamental rights and freedoms. Our legitimate interests include delivering a safe Site experience, providing customer service, communicating about donation usage and soliciting further contributions, protecting users, employees, volunteers, and property, analyzing and enhancing operations (e.g., optimizing Site design), and addressing legal matters.

Jurisdiction and Cross-Border Transfer. CancerGuru.com is based in the United States, with service providers in other countries. Your Personal Information may be transferred to the United States or other locations where privacy laws may offer less protection than in your state, province, or country. Courts, law enforcement, regulatory bodies, or security authorities in these jurisdictions may access your Personal Information. Where required, data transfers will comply with applicable Standard Contractual Clauses or occur with your consent.

Information on Third Parties. If you provide Personal Information about others to CancerGuru.com, you confirm your authority to do so and permit us to use the information in accordance with this Privacy Statement.

How to Contact Us

Privacy Questions and Communication Preferences. For inquiries about this Privacy Statement, to update or correct your personal profile, modify communication preferences, or restrict communications, please contact CancerGuru.com at:

Telephone: [1-800-XXX-XXXX]

Privacy Rights. To address questions about your privacy rights or appeal a response to a privacy request, contact our Data Protection Officer by emailing [[email protected]]. Subject to applicable law, you may have the right to confirm whether CancerGuru.com processes your Personal Information, request access to it, delete it, or receive details about the Personal Information we hold. To submit such a request, please complete a Data Request Form.

Security Breach or Fraud Notification. If you suspect or observe a potential privacy or security breach involving CancerGuru.com constituent data (e.g., mishandling, theft, loss, or improper disclosure of personal information) or possible fraudulent activity, please report it via our toll-free hotline at [1-800-XXX-XXXX] or online. The hotline, managed by an independent organization, is available 24/7.

Updates to this privacy statement

CancerGuru may modify this Privacy Statement at their discretion, at any time. Whenever any changes are made, we shall update the “last modified” section at the top of our Privacy Statement. Your use of CancerGuru’s Services, after these changes are made, constitutes your acceptance of the revised Privacy Statement.